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Windows 10 / Acer Computers

Discussion in 'General chit chat' started by SimonCornwall, Aug 23, 2019.

  1. SimonCornwall

    SimonCornwall Busy Member

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    Acer PC and windows 10, about twenty months old. Has been slowing down over the past year and I can't say I'm impressed with windows 10 but it's now time for a re-build/reinstall but Acer don't supply any disks/media.

    Acer UK have a phone number that is answered in India with someone suggesting £35 would order some suitable media as it won't re-set, I kid you not. I declined, there are cheaper options on the net.

    I've not re-installed windows 10 and as far as I can see any disk/media I use will pick up the windows product key/serial number which is part of the motherboard?

    Anyone here re-installed windows 10 using a recovery disk?
     
  2. Sky

    Sky Top Poster

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    You should be able to do a complete reset/wipe from Windoze 10 by going into the settings menu.

    I've only just done a couple of laptops myself. :)
     
  3. SimonCornwall

    SimonCornwall Busy Member

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    Cheers Sky but even that option is not available now, something may have become corrupted during multiple attempts at restores, re-sets, etc. I didn't punch or kick it though.

    It won't boot either so a recovery/re-install disk looks like the only option, just wondering if anyone has done this with 10 yet?
     
  4. Sky

    Sky Top Poster

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    Ah, I see. :(

    I used to do it all the time with previous versions, but I've never done it with 10. I can't see why it would be any different though. :shrug:
     
  5. hughwp

    hughwp Busy Member

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    You can reinstall from the M$ site a google should throw up the link just put in the key off the sticker on the PC and it does it all for you think there is an option to keep data and or apps or clean install
     
    Sky likes this.
  6. hughwp

    hughwp Busy Member

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    Before installing from M$ make sure there is not an option to reinstall during boot or see if you have a recovery partition you can reinstall from
     
    SimonCornwall likes this.
  7. SimonCornwall

    SimonCornwall Busy Member

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    It's the lack of a serial number/product key for the o/s that is bugging me, I know it's built in as part of the hardware now but I just haven't done this with 10 yet. According to the disk I am buying it picks it up automatically, allegedly.

    Acer/AO did not supply any media and there is no product key showing (it's an all-in-one) and as it won't boot at all, I'm struggling, may be able to get something through the command prompt but will try the disk first when it arrives.

    Will update as it may prove useful to others, I used to work in IT so am not clueless but not up to date. I am accepting all data will be gone, not good but whatever. Another reminder to do backups.

    Not the first thing to fail today so beers next then pub later, feck it all.
     
  8. subzeer0

    subzeer0 Engaging Member

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    just install linux mint via usb ... no drivers required and about 10 minutes to install while you find a solution

    kmspico is availble many places
     
    Last edited: Aug 23, 2019
    SimonCornwall likes this.
  9. Sky

    Sky Top Poster

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    Don't lose hope just yet, you'll normally get the option to keep your old data. :thumb:
     
    SimonCornwall likes this.
  10. hughwp

    hughwp Busy Member

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    If you can't boot take out the HD attach to a working PC and you can find out the key using produkey utility

    It might be an idea to contact Acer or go to their forums and ask the question there if you want a definitive answer
     
  11. pbrown

    pbrown Super Moderator Staff Member Mod/Admin

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    SimonCornwall likes this.
  12. Tadpole

    Tadpole Super Moderator Staff Member Mod/Admin

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    I'm no expert but if you are able to boot up to enable you to download I have used this a few times. It's safe, use the 'Free' version https://www.magicaljellybean.com/ .. hth .. ;)
     
  13. SimonCornwall

    SimonCornwall Busy Member

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    I prefer to expect the worst these days sky, less disappointments in the end.

    Am hoping the recovery disk which is costing me less than a pint will get me to a basic install/desktop/clean windows in which case I can configure as I like and see what I've lost, safeguard for the future, etc.

    It won't even boot in safe mode with or without network atm so it's pretty much buggered without a disk as I can see. My instincts from what I saw today suggest all is gone and a clean re-install only will work.

    Linux is a good suggestion from outside the box and if it doesn't re-window easily I might go that way for a change.

    On the plus side I'm past caring, it looks nice switched off, the cider and directors is done and it's whisky next before the pub at 10.30 - feck it.

    Acer are what they look like - shiny sh*te, products and service.
     
    Sky likes this.
  14. Scott

    Scott Moderated user

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    Id download a Linux Live Distro cd/dvd/usb and boot from that..
    This will allow you access to your documents and files and to back them up onto a usb drive or similar.

    Actually I haven't messed with Linux in about a decade.. I wonder what Pat has changed in Slackware..
    I have an older MacBook Pro that I might put Slackware on for old times sakes
     
    Sky likes this.
  15. Grey Man

    Grey Man Busy Member

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    As several other posters have suggested, if the hardware is compatible install Linux Mint.

    It's the coming wave.
     
  16. hughwp

    hughwp Busy Member

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    Get a linux version that runs off CD.USB to recover data
     
  17. pjgtech

    pjgtech Keep Back...!! 2 Metres min...!!

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    You used to be able to get the MS product key from the registry, b*ggered if I remember where tho, Google will prolly know tho... :thumb:

    Whenever I built pc's I always made sure I made a note of the product key, somewhere safe....
     
  18. pbrown

    pbrown Super Moderator Staff Member Mod/Admin

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    No need if you follow the recovery drive process above, note only I've used this with windows 10.
     
  19. pjgtech

    pjgtech Keep Back...!! 2 Metres min...!!

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    Yeah, last time I built a pc was about 8 years ago, had laptops ever since then, (and have only changed HD's and memory chips on the laptops), so I was probably on window XP, maybe windows 7 and using a CD / DVD then when I built my last pc.... :facepalm:
     
    Scott likes this.
  20. RobTaylor

    RobTaylor Engaging Member

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    Are you able to access the boot menu so you can change to boot from usb? If so, download Windows 10 boot disk option from me website from another device and do a clean install. Windows 10 has pretty much every imaginable driver included. It's a free download just may need a code to register it if it can't pick up your original key (I get my licenses from eBay for a few quid)
    If you really need stuff from the hard drive then I would just remove it first, connect it to another device using a sata to usb lead (always handy for future use,great for recovering drives) and treat it like an external drive.
    So, put the drive back in, stick your usb Windows 10 boot usb disk in (which you make by using a usb drive and downloading the boot disk version of Windows 10), start it up and follow the instructions for a fresh install.
    This is the way things are done now unfortunately. Gone are the days where you get a CD version.
    I hated Windows 10 when it first came out but now I've got used to it, I think it's even more user friendly than xp.
    All the above sounds like a ball ache,but it's straight forward. I have done it many times,and the bonus is that it will be like you have a new laptop again.
     
    Sky likes this.

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