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When Is A Warranty Not A Warranty - Hawke Scopes

Discussion in 'Anything Airgun Related' started by Halinfax, May 18, 2020.

  1. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    Gentlemen... I have a Hawke scope from a few years ago that I purchased from a gun shop that is no longer trading.....which has subsequently developed a fault where the rear eye piece body is rotating and not locked (as it should be...)...

    Harking to Hawkes "lifetime warranty", I decided to contact them to see what could be done about it...
    After duly furnishing them with all the necessary information, the only thing that I could not provide.... was the receipt... This "golden ticket" of paper has been lost, misplaced or vanished... I know not... but it is not in my files... or my possession....

    However, without this "golden ticket receipt"... the "lifetime warranty" (which has ONLY become into place since 2018) is not valid... NOR is the 10 year warranty for scope purchased prior to this date... (which mine was).

    I ask you ... do you have, or can you be accountable for EVERY receipt for goods that you have purchased within the last say... 5 years?????

    So... Gentlemen... have any of you had an issue with a warranty of this nature??

    I would be very interested to hear.

    Thank you...
     
    Chouchin66 likes this.
  2. mikeyhall1

    mikeyhall1 Amazing Poster

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    I haven’t got receipts for any of my Hawkes:confused:

    Might have to get my shop to backdate a few...
     
    Halinfax likes this.
  3. Chouchin66

    Chouchin66 Major Poster

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    I' ll get back to you on that... Just sent a Hawke back, due to ( in my thinking) rear lens assembly was dis discombobulated...no receipt , yet had supplier..still in business. Let ya know...

    .
     
    Halinfax likes this.
  4. Figgy

    Figgy Big Poster

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    That's poor service from hawke, surely a serial number or model number would give them manufactured date. I know lots of places state proof of purchase is required.
     
    Halinfax likes this.
  5. Chouchin66

    Chouchin66 Major Poster

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    If one could possibly save EVERY receipt..one would be a hoarder , yes??

    .
     
    Halinfax likes this.
  6. hamza

    hamza breaking strain of a kit kat

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    Hawke have been known to ask for receipts but will usually take a bank or credit card statement showing the transaction too. If you know roughly when you bought you should be able to get that from your online banking?

    Assuming you paid electronically somehow of course
     
    Halinfax and Kalibrgun like this.
  7. Kalibrgun

    Kalibrgun Busy Member

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    Hal if your stuck for a scope I've an airmax you can take :thumb:
     
  8. mikeyhall1

    mikeyhall1 Amazing Poster

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    :claping:
     
    Kalibrgun likes this.
  9. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    Cheers mate.. much appreciated. I have a Mountmaster with a 50 mm objective.. would have wanted a 40mm

    No probs mate, but thanks..
     
    Kalibrgun likes this.
  10. Kalibrgun

    Kalibrgun Busy Member

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    gotta look after each other Mikey he's done me some favours on the lathe and did a cracking job on the lads ratty he scopes not the best in the world but it's one that works and wouldn't be bothered about him dropping or scratching it to be fair it's sat in the cupboard he might as well get use of it if he needs one
     
    Mice!, Halinfax and mikeyhall1 like this.
  11. Twoplusfour1

    Twoplusfour1 Donator

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    It's tricky because their terms state that the warranty only applies to the original owner and the receipt is the only proof of this.
    On the other hand... If you paid by card and can remember roughly when you purchased the scope, you can use your card statement for that month as proof of purchase.
     
    Richard James and kt83 like this.
  12. Kalibrgun

    Kalibrgun Busy Member

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    Leave it with me I've got sums somewhere :thumb:
     
  13. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    Heyup Hamza... Your talking to a Yorkshireman who had brass in t' pocket not plastic.... A bit different now mind....:thumb:
     
    2506sendero and Kalibrgun like this.
  14. robs5230

    robs5230 Oversprung

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    I had the exact same issue with Hawke.
    I could not prove purchase and hence could not claim under warranty.
    This was about 5 years ago and the scope was barely a 18 months old.
     
    Halinfax likes this.
  15. hamza

    hamza breaking strain of a kit kat

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    What’s the exact model of the scope? Maybe someone can help....
     
    Mice! likes this.
  16. mikeyhall1

    mikeyhall1 Amazing Poster

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    You’re a legend buddy
     
    Kalibrgun likes this.
  17. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    Heyup Robs, . May I ask what did you do? Just give it up as a bad job.. or buy another scope?
     
  18. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    It's the Hawke Sport HD 3-9x50.....
    I will fix it by loctiting the eyepiece body in situ, taking care not to get any engineering adhesive onto the zoom ring.... And most probably never buy another Hawke again....

    A simple solution!!!!!!
     
    Leshiy and Kalibrgun like this.
  19. robs5230

    robs5230 Oversprung

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    Binned the scope.
    It was a cheap one I'd bought for my boy
     
    Halinfax and Kalibrgun like this.
  20. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    Well that ended that saga Robs..... However it does not instill you with confidence in a product... Hay no... We live and learn...
     

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