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What are JSR like for Refunds

Discussion in 'Anything Airgun Related' started by nheather, Mar 8, 2008.

  1. nheather

    nheather Well-Known Member

    Messages:
    64
    Likes Received:
    0
    Location:
    Horsham, West Sussex
    Just wondering what JSR are like for refunds.

    I returned a scope which did not fit my rifle and they received it on Monday but to date the refund has been processed.

    I wouldn't be unduly worried apart from this is very different to how I was treated when I had to return a faulty item to them.

    When returning the faulty item, JSR were very communicative, responding to emails instantly and being helpful. They refunded my return postage and this was processed the day the item was received.

    My treatment on returning the scope as 'not suitable' has been met with totally different treatment. No responses to any of my emails and as yet no refund.

    I wonder whether it's simply that as they have now lost the sale, my paperwork just goes to the bottom of the filing pile.

    Anyone any exerience?

    Cheers,

    Nigel
     
  2. Andy

    Andy Administrative Staff Member Founder

    Messages:
    10,983
    Likes Received:
    1,528
    Location:
    Huddersfield
    Don't know what JSR are like but i once sent a digital camera back as they sent it out to me even thought i had canceled the order.
    It took them about 3 weeks to refund my credit card and i heard of many people who never got money back from the same company as they shut down shop not long after.
    I think JSR will refund as i have never heard of anyone not getting money back.
    PS: did you send it back recorded postage or and other signed for delivery.
     
  3. nheather

    nheather Well-Known Member

    Messages:
    64
    Likes Received:
    0
    Location:
    Horsham, West Sussex
    Yes I did use Recorded Delivery so I know that it arrived okay.

    I'm sure I will get my money back.

    Cheers,

    Nigel
     
  4. a1gunner

    a1gunner Pro Poster

    Messages:
    6,308
    Likes Received:
    0
    Location:
    Cardigan
    they were good about my flip up covers.

    mine broke and they replaced them no problem
     
  5. steve410

    steve410 Big Poster

    Messages:
    3,720
    Likes Received:
    8
    Location:
    Colchester.Essex.
    Keep us informed on the outcome sure that it will be resolved soon.:up:

    Good luck ;)
     
  6. simply james

    simply james Banned

    Messages:
    5,088
    Likes Received:
    1
    Location:
    Cloud 9
    ive returned stuff to them and have had no bother with a refund.
     

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