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Utterly and abjectly p****d off..

Discussion in 'Anything Airgun Related' started by cloverleaf, Mar 7, 2014.

  1. cloverleaf

    cloverleaf Super Moderator Staff Member Mod/Admin

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    My experience of the airgun industry over the past 6 months or so has been absolutely p**s-poor. I won't mention any names as some things are still in progress, however recently I've had the following delightful experiences:

    Bought a brand new, entry level but good quality and well-known break barrel. Found it had a few marks on the action but put them to the back of my mind in light of the gun's price point. Soldiered on to find that a common problem that was supposed to have been fixed had only really been moved. Found that the stock screws shook loose every 50 shots as the firing cycle created so much vibration. Found that the gun shoots 5" low at 20yds as the barrel on the p**s downwards due to a wonky locking wedge on the cylinder. Fitted a tuning kit from a well-respected supplier, to find that it produces less energy than the standard kit with far less efficiency. Wish I'd never laid eyes on the f*cking thing - will try and get it sorted under warranty, but suspect this will be like p*****g into the wind and that I'll eventually flog it on at a sizeable loss :down:

    Ordered some replacement parts from a well-known and respected manufacturer. When they eventually turned up the finish was terrible on several components; due in part to poor finishing in production but also damage and scratches. Two of the supposedly mating parts wouldn't even fit together. Several of the parts had been mis-supplied and were wrong. Upon returning the affected bits was told that the item that didn't fit had been altered so that it now would, however supplier was extremely reluctant to replace said part; despite the fact that the finish was (IMO) unacceptable. "They're all like that" I was told.. funny that, since the examples fitted to new rifles are nowhere near as shonky as this one was. An example of seconds and rejects being punted out to the spares market? Thoroughly expecting the replacement to be just as shambolically sub-standard. :down:

    Sent some bits to well-respected company to be re-finished. The process took about four times as long as it should have (not that I was overly bothered), upon redelivery courier found nobody in, forged signature and left them out in the rain; nearly a week before they were found. Fortunately not rusty, but scratched (presumably this happened before they'd left the place that was refinishing them) so they need to go back. :down:

    Bought a brand new, high-end pre-charged sporting rifle. My first new PCP purchase for 13yrs. Found scratches and marks all over the barrel. It's extremely pellet sensitive. Can see tooling marks inside the barrel. It's running perilously close to the legal limit. Action rocks about and moves in the stock like Eric Pickles on a rodeo steer after 10 pints. F*cking disgrace considering what it cost. Again, wish I'd never wasted my money. :down:


    Please don't ask me to name and shame the people involved.. I won't be drawn on this issue and whos and wheres are not the point of my post. My point is that it seems that absolutely nobody in the mainstream airgun industry either a) gives a Censored about the quality of their products or their customer's welfare, or b) apparently knows their arse from their elbow.

    It seems that even the most basic, fundamental prerequisites of purchasing a new item (that it works, is legal and doesn't look like it's been dragged through a barbed wire fence) are largely outside the ability (or botheration spectrum) of most suppliers and manufacturers. It seems that you have to fight tooth and nail to get what rightfully should be expected to come as standard; and when you do, having wasted four times as long on the process as it should have taken, you're treated like an unreasonable p***k.

    Tbh pretty much everyone is on my Censored list at the moment,and considering the three brand new (and not cheap) rifles I've bought in the last 3yrs have ranged from utter crap to barely acceptable, I don't see me looking towards the new market in future. b*llocks to buying anything else new tbh; I'll stick with my existing rifles if my latest purchases and dealings with the industry are any indication of the substandard crap I'm likely to get in future.

    Thoroughly disgusted tbh - no wonder the industry's dying on it's arse :down:

    Anyone else feel the same?
     
    Last edited: Mar 7, 2014
  2. cubera

    cubera Well-Known Member

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    Well, that was a comprehensive rant. I am especially interested as I am in the process of buying a shop from a guy who has an RFD licence - and am going through the palaver of getting one in my own name. Now, at present the shop sells a good deal of fishing tackle, and not many pistols or rifles, inexpensive ones at that. I hope to change this somewhat, with a view to selling guns from just two manufacturers, so that I can ensure I have a reasonable degree of expertise with each item I sell. I promise you, if I am supplied, by either manufacturer, any item which is not up to scratch (unfortunate use of the expression, in the circs, I suppose!), then neither you, not anyone else will be buying it. It will be straight back to supplier. I do not believe there is any excuse for selling anything which is visually sub-standard - and I will be checking. Of course, I won't be able to make sure they all shoot straight - though I might even get to doing that, too. And I don't care whether we are talking £50 CO2 pistols, or £1500 tarts' hand-bags (okay, okay, I've got one), the same care should apply. I want HAPPY customers, and am totally amazed that others seem not to care.
     
  3. reaper6

    reaper6 Banned

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    Absolute rubbish thread ...instead of moaning about it.....SEND IT BACK.....POOR CUSTOMER SERVICE SHOULD BE NAMED AND SHAMED
     
  4. jay5488

    jay5488 Donator

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    I see where your coming from, I am finding that on purchasing new rifles, from very basic seat of your pants springers, to more expensive springers and mid priced pcp's, these are my rifles by the way, every one of them, without exception, has been stripped by myself and the extremely shonky workmanship has had to be put right!!!
    This varies from screw's simply not tightened all the way to removing embedded swarf in seals?????
    Only today I stripped my PCP, from new, this part has not been touched by me until today, to find a severely crimped o ring???? WTF!!!!!!
    So as in an earlier thread, I don't care for warrentys as the workmanship I've experienced, well, I'd sooner do the work myself at least I know it's done right!!!!

    But this shouldn't be the case and it does anger me!!!!!
     
  5. mark.177

    mark.177 Donator

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    i know exactly how you feel.... new rifle poorly fitting guides and other issues, new stock poorly machined and finished. new trigger with chips to finish and an adjustment screw that had to be "adjusted", in fact everything i've bought the last few months has needed "finishing! or sending back.....
     
  6. audiguypaul

    audiguypaul Donator

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    Thats not good at all and i think i would be sending stuff back. Maybe they think they can get away with it because most dont complain or know any better. My new 510 was over the limit and needed to go back, sorted but took 4 weeks.
     
  7. mark.177

    mark.177 Donator

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    i think his post is more to do with the general trend these days of stuff being knocked out sub standard... sometimes it easier to just fix the bl@@dy things yourself...
     
  8. gasman

    gasman Up a bit,,,,,,,

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    same in my line of work, ordered parts they come in wrong or broken, no one holds they hands up and says sorry, couple of years ago I was doing loads of work, I spent over 80k in that wholesalers, all I got out of them all the time was sorry. when I first started fitting solar panels, the maker was labelling them all up wrong and sent out all the wrong panels and bits :mad: its just this country work ethic
     
  9. reaper6

    reaper6 Banned

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    If its new send it back...ie not fit for purpose...the worst thing anyone can do is moan behind closed doors....make a noise tell someone... and most importantly TELL THEM
     
  10. Wild Bill

    Wild Bill co2 Enthusiast, HW97, K98 owner

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    As I have mentioned many time before, AMTA and the airgun trade in general treat us as cash cows. They really don't care once they have made the sale. I blame the airgun magazines and the trade in general for not only poor and shoddy service, ripping us all off with anti tamper but for also selling to us below par airguns and overly expensive parts, pellets and anything else they can rip us off with.
     
  11. jay5488

    jay5488 Donator

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    Yeah, Completely agree........
    Send it back to the lunatics who don't build them right in the first place!!!!:rolleyes:
     
  12. Darren Petts

    Darren Petts Temporarily Alive

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    I enjoy a rant as much as the next man (probably more) but I'm at a loss as to why the effort to rant is there but the desire to help others by naming isn't? Keeping schtum is only helping those ranted about.
     
  13. Wild Bill

    Wild Bill co2 Enthusiast, HW97, K98 owner

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    Got to agree with that. We are free to name and shame shoddy service and products of any company surely?
     
  14. fletchisbored

    fletchisbored Engaging Member

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    Either that or the op has still got bits and pieces with them he doesn't want to go missing in the post when being sent back to him.
     
  15. Tripleteer

    Tripleteer Donator

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    I second Reaper6 response, If it's not fit for purpose send it back, THEY need to know that their product is trousers!!!!
    Atb Paul.
     
  16. trumpetier

    trumpetier Pro Poster

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    How many people buy a brand spanking HW ? then the first thing they do is pull it apart :eek:because the inards are shxte. How many buy a BSA pcp then send it off to jb ? utter madness. I myself will only buy secondhand these days, i have learnt my leason ;)
     
    Last edited: Mar 7, 2014
  17. andy draper

    andy draper Posting Addict

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    To me guns are like cars,never buy a new one.You loose money the second you receive them,the first few months are always iffy in case they go wrong,warranties are great if the dealers can be bothered standing by them and not fobbing you off with timewasting excuses and substandard repairs.The only time I would buy new is if I won the lotto and money was no object.When you do buy second hand,you may get a wrong un every so often,but most problems can be seen at the time of purchase and you either walk away or do a better deal.If you get ripped off in a postal purchase,most repairs can be done by yourself at a fraction of the cost of using a smith to do the work.
    All this being my opinion,it is no consolation if you have fallen victim to the crap turned out today.Especially,if like cloverleaf you are a perfectionist,and more than competent at all things technical.
    andy.
     
  18. Jackroadkill

    Jackroadkill Donator

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    I must admit I quite like buying old knackered rifles that I know need sorting - at least that way I know what I'm up against and I also know that when I've finished the fettling I'll have a rifle that I am confident in, understand well and know is legal.
     
  19. edtwozeronine

    edtwozeronine Donator

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    I found Arthur Bale & Sons in Cardiff to be excellent. Fixed up my HW100 blow off valve (that's what I call it) a treat. It was a mess of my own making but not a bad price at £45.
     
  20. tombillings916

    tombillings916 Donator

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    It seems that we English just seem to accept that we continually get ripped off/suffer shoddy workmanship but never complain! How many of us get asked in a restaurant if the foods OK and we all say 'yeah it's fine' when it's utter crap - the French don't muck about, they'll go mad/protest in the streets and we just get on with it! If the goods are new then as others have said - SEND IT BACK and let them know that you want a product that's worthy of the good money you paid for it, if you say nothing then that's what you'll get - nothing!
     

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