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Trustpilot Review

Discussion in 'Countryway Gunshop' started by number10, Sep 13, 2018.

  1. number10

    number10 Posting Addict

    Messages:
    1,748
    Likes Received:
    1,654
    Location:
    Essex
    I gave a good review on trustpilot after purchasing some pellets from Countryway Gunshop. I have received an email from Trustpilot saying it has been removed:

    "has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That means we’ve removed your review from our platform. Note that it’s not deleted, but it’s no longer visible online and won’t count towards the rating of www.countrywaygunshop.co.uk."

    They sent me an email so they know I wrote it and so I cant see why they say its not authentic.. o_O
    they need to get some new software engineers
     
  2. mikeyhall1

    mikeyhall1 Pepe Le Pew

    Messages:
    27,912
    Likes Received:
    24,085
    Location:
    Chelmsford/Upminster - Essex
    Great shop!

    I hope they get the review as they deserve it.
     
  3. mike-carter

    mike-carter Pro Poster

    Messages:
    6,475
    Likes Received:
    5,439
    Location:
    Orchard House West Yorkshire
    I agree, a good retailer. Trust Trustpilot to balls it up.
     
  4. number10

    number10 Posting Addict

    Messages:
    1,748
    Likes Received:
    1,654
    Location:
    Essex
    I think the reason maybe that trustpilot registered email is different to that I use for paypal.. but this has not happened before.. Anyway I replied to the trustpilot email saying the post was genuine and see what happens
     
  5. the-countryway

    the-countryway Posting Addict

    Messages:
    1,019
    Likes Received:
    702
    Location:
    West Malling, Kent
    Thank you for letting us know. Not too sure how they come to that conclusions and it's all tied in together.
    Trust pilot only ask for reviews from our customers so they know they are reviewing genuine orders. I will also get in touch with trustpilot and find out what's happening.
    Thank you for the good review.
     
  6. number10

    number10 Posting Addict

    Messages:
    1,748
    Likes Received:
    1,654
    Location:
    Essex
    I think its probably because I have used a different email address for trustpilot login, to the email address I used for paypal and the purchace, so I guess there BOT spotted different address. I got two emails from them one for each address
     

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