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poor service, you decide?

Discussion in 'Get it off your chest' started by jimmyhackers, Aug 1, 2014.

  1. jimmyhackers

    jimmyhackers Well-Known Member

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    Location:
    birmingham
    i have ordered a webley rifle from a "yet" to be named gun shop.

    naming will depend on the responses to this post and wether you lot think im being unreasonable here. but here goes the story.

    2 weeks ago on monday i ring up asking for said rifle, they say "we havnt got it ijn stock but if we order it it should come in by end of the week" i was then asked if i would like to place a deposit. so i did. my number was taken so i could be contacted and all was well.

    wednesday, i get rung "sorry but the webley order came in but your gun wasnt in it, i will chase it up should be in by end of week"

    friday rolls on and no phone call so i ring, and get a "sorry its not here yet ill chase up webley"

    this wednesday, i ring asking where it is and i get a "its not here sorry ill chase up webley"

    i ring today and get the same response. this time i query as to why every time ive rung ive been told someone will look into it which pretty much proves no-one has looked into it otherwise they would know something. their response was essentially "webley are awkward itll be here when its here".

    basically i can't believe that its so hard to ring up webely and for them to say "yeah sorry itll be here on x date" and then to relay that to me instead of spinning me yarns.

    are webley really that awkward?

    thanks in advance for your replies
    jim
     
  2. john79

    john79 Very Active

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    That's very poor service from your rfd I would ask for my deposit back and go else were

    john
     
  3. themadspread

    themadspread Donator

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    as above and never use the shop again
     
  4. wizard1963uk

    wizard1963uk Donator

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    i had the same problem ....in the end i got my money back went to another shop and had it within 2 days ( not a webley)
     
  5. essex sniper

    essex sniper Banned

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    As above and never been ask to give a deposit for just getting a rifle in atb
     
  6. Stevie Darling

    Stevie Darling Sexual tyrannosaurus

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    Location:
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    I run a shop,

    and to me that is p**s poor service, If I ran my shop like that I would be shut in a month!!
     
  7. dave goodall

    dave goodall Donator

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    Name them mate so others dont have same problems with the said shop !
     
  8. Barni

    Barni Donator

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    You paid a deposit ..... they have your money. It should now be down to them to get said rifle asap ..... i thought that was how businesses worked !

    I would get the deposit back and go elsewhere .... " i'll chase up webley " is just not good enough :mad:
     
  9. Titchgamer

    Titchgamer Honorary Member

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    Location:
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    Not sure these days but Webley did have a habbit of doing this a while back,
    Ide ring the RFD and ask them to get you a usefull update from Webley with x amount of days else you will be asking for your deposit back and going elsewhere.
     
  10. warrenater

    warrenater Donator

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    sounds like good advice to me as it not only puts your point across but lets the rfd know just where things stand too . atb gary.
     
  11. Bemused

    Bemused Engaging Member

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    Location:
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    Well after numerious calls you have still to receive a professional informative response. I'd dump the deal in an instant. My local RFD calls ME with updates and neither does he ask for cash flow assistance with his business.
     
  12. nath92

    nath92 Donator

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    Censored service mate would follow all above good advice

    Atb
    Nath
     
  13. RichieRich

    RichieRich Ping!

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    I'd call their bluff and call webley to ask what the delivery time would be on said rifle model. THis way you know the shop is stirring a big pot of poo.

    Either way, i would get your deposit back and go elsewhere.
     
  14. Seamaster

    Seamaster Super Moderator Staff Member Mod/Admin

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    As far as I know, there's no such company as Webley anymore, it's just a brand name used to badge Turkish and Chinese imports by Highland Outdoors. I'm pretty sure you can't 'ring Webley' even if you wanted to.

    Chris
     
  15. Patrick

    Patrick Donator

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    Highland Outdoors are the distributors for Webley products why not ring them explaining the situation giving them the name of the RFD who you placed the order with and ask them to confirm that the said gun is on order with them and why there's a hold up.You could also tell the RFD that you intend doing that.
     
  16. Harwich Shooter

    Harwich Shooter Donator

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    I would just get my money back and shop elsewhere.
     
  17. JD

    JD Donator

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    Is this a Gun shop stevie ? be useful to know if it was.


    Or is it stocked lots of Pink frilly items and a 18+ ONLY sign stuck on the door. LOL
     
  18. p45ton

    p45ton Busy Member

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    Get your money back and go elsewhere, I hate being messed about. I would never spend another penny in that shop, unless it was of course just to 'spend a penny'. In this internet age shops that provide poor service usually go out of business.
     
  19. Stevie Darling

    Stevie Darling Sexual tyrannosaurus

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    I wish it was,

    fishmonger and game dealer, but we have a back shop for other things;);)
     
  20. SteveO

    SteveO Top Poster

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    Name them!
     

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