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One more point to own a Daystate (few good words about DS customer support)

Discussion in 'Anything Airgun Related' started by vitalich, Dec 22, 2013.

  1. vitalich

    vitalich Keyboard Hero

    Messages:
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    Location:
    london
    S i had some problems with my Daystate MK4

    it was simply non-firing

    and it was purchased second-hand and had no warranty on it

    i've read a lot on web how to identify MK4 PCB problem

    i've checked the battery and capacitor as well as did everything i found on web before to call the Factory Customer service

    i did knew that new PCB cost 250+postage and was very sceptic to call them

    it was wednesday eve, when i was connected with Tony, who offered me to send the PCB down to factory for checking

    and i posted it the same day

    and it was posted back to me on thursday afternoon fully working

    Daystate guys are working in a most favourable way for DS owners

    and i was happy to pay the price as it was lot less than new PCB

    so my MK4 is nicely working now

    and i'm happy to stay with my Daystates

    and thanks to Tony and his chaps once again
     
  2. Accuspell

    Accuspell Pro Poster

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    Location:
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    Well said - too many people quick to have a go at companies without giving them a chance to rectify problems.
     
  3. Alex.mc

    Alex.mc Busy Member

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    Some negative reputations are as unfounded as some positive reputations!

    I have to admit that in the past I've shied away from contacting a company about a problem because of their alledged reputation, only to find they were very helpful.

    As I've got older I've learnt to listen to what is said when you phone or approach a company. It will often give you an insight to how they will treat your enquiry when they have your product back? I've occassionally got the impression that this might be a bad experience.... and sought other help, but not often.
     
  4. essex sniper

    essex sniper Banned

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    Pleased your guns sorted mate...and I honestly think daystate has the best customer service there is .
     
  5. vitalich

    vitalich Keyboard Hero

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    just to add,


    after i described to Tony all results of my own investigations, i was offered to post only the trigger unit, nothing else.
     
  6. tombillings916

    tombillings916 Donator

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    Location:
    Grimsby - N.E.Lincs.
    On the few occasions that I've had to speak to Daystate, I've found them very accommodating and extremely quick to reply to the few issues I've had, nothing but first rate service as far as I'm concerned.
     
  7. Seamaster

    Seamaster Super Moderator Staff Member Mod/Admin

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    That is great service. I must say I've seen much more positive feedback than negative about Daystate's after-sales service but what you experienced is beyond normal expectations.
    Nice one Daystate.

    Chris
     
  8. Darren Petts

    Darren Petts Temporarily Alive

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    Their customer service is good - no doubt. I needed it too often in my brief Daystate ownership. For me, the best aftersales is one I don't need.
     

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