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nice surprise from mr weihrauch!

Discussion in 'Anything Airgun Related' started by mark.177, Jan 28, 2014.

  1. mark.177

    mark.177 Donator

    Messages:
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    Location:
    Rilla Mill, Callington
    just had a parcel turn up i wasnt expecting! a few weeks ago i sent an email to weihrauch regarding a damaged piston seal on a brand new hw95, damage i believe was caused upon assembly at the factory and they sent me this
    [​IMG]
    not one but two replacement piston seals, a couple stickers, badge, pellet tin holder and cap
    [​IMG]
    thankyou mr weihrauch
     
  2. SteveO

    SteveO Top Poster

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    Location:
    Kek
    Well done Hans!

    My piston seal is knackered too, I'm off to email him! :D
     
    Last edited: Jan 28, 2014
  3. ratman60

    ratman60 Very Active

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    Location:
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    hello, thats 2 manufacture air rifle companies that has had recent recognition for customer service recently AA and now HW i hope this will contine and a few more besides in 2014.
     
  4. lone wolf

    lone wolf Pro Poster

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    Thats customer service! Well done hw!

    Gaz
     
  5. mark.177

    mark.177 Donator

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    Location:
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    it is very good. they were both polite and apologetic, no arguments, just "thank you for the feedback, we will look into it and send you a new seal"
     
  6. thevoid

    thevoid Posting Addict

    Messages:
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    Location:
    wolverhampton
    Great news Mark, it looks as if they have made another modification to the new type seal in that indent in the face of the seal, something thats been banded around the tuning world saying it aids port flow.
    BTW, Scuba and Shooting come good and are sending me the correct seal for my 95 now ;)
     
  7. surrey shooter

    surrey shooter Donator

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    Location:
    camberley, surrey.
    That is good to see.

    better than my calls and emails to daystate for a carbine shroud for ranger, promised a call back and never happened.

    so I did it myself and made one out of original shroud, 5 inches shorter, dissapointed with ds as I hear they are usualy good with customer service.
     
  8. Count Jedi

    Count Jedi Donator

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    Location:
    Suffolk
    Great news, I bet your happy
     
  9. Egg

    Egg Major Poster

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    Location:
    Dunfermline
    Told you Hans reads the forums :)

    That's good service Mark - they sent me a hat and other bits & bobs when I made an enquiry a couple of years back. It's now my wife's jogging hat, I never even got a chance to try it on :lol:
     
  10. catman938

    catman938 Engaging Member

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    Location:
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    customer service at its very best.
     

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