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MTC customer service

Discussion in 'Anything Airgun Related' started by fastfred69, Jan 30, 2014.

  1. fastfred69

    fastfred69 Engaging Member

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    Thought i would just mention the brilliant after sales service i received from MTC optics,got in touch with them i had said i'd lost a flip up cover tool,and Sammie sent me a brand new Cover free of charge. How goods that! if only all customer service was like that.:D:D:D:D
     
  2. warrenater

    warrenater Donator

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    i have to agree i ordered a sunshade for my mamba from the , it was here within a couple of days.
     
  3. The Robin

    The Robin Super Moderator Staff Member Mod/Admin

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    Yes thy are top draw at MTC, I have a viper and front lens flat was loose and would not nip up. Quick e mail to them asking how to buy a new one, reply no cost give us your address and will post and I had it a few days later, A++++ service :up:
     
  4. Stoater

    Stoater Active Member

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    Just noticed this thread about MTC customer service.
    I bought a new Connect scope from one of their retailers earlier this summer.
    The I. R. was not working on receipt of the scope from their retailer (Solware, based in Staffs).
    I rang MTC to point out the problem. They said it was not for them to address the problem, and that I should take it up with the retailer.
    I was really surprised by this attitude, particularly on a brand new scope.
    Fortunately, Solware replaced the scope, along with a tin of free pellets to compensate for my postage. Only my own experience, mind.
     
  5. gasman

    gasman Up a bit,,,,,,,

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    bet you got though to Garry , he has the pr skills of a chimp who lost one of he's nuts :eek:
     
    Last edited: Sep 7, 2014
  6. Jackroadkill

    Jackroadkill Donator

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    Very tongue-in-cheek!

    Obviously, opinions expressed on this forum by community members are not necessarily those of the forum's owner!
     
  7. Jake190

    Jake190 Active Member

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    To be fair, your contract was with Solware and not MTC. If you buy from a retailer, as opposed to direct from the manufacturer or distributor, it is usually down to the retailer sort any quality/durability issues within the warranty period, even if this means liaising with the manufacturer, on your behalf.
     
  8. happydad

    happydad Engaging Member

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    I can't fault Garry, I had a 3-12x24 viper connect and couldn't get on with it (not enought light through the scope for me) phoned MTC and spoke to Garry and I was invited up to Swindon to try out a number of their scopes. Garry was very helpfull and more than accommodating.:up:

    ATB
    Mike
     
  9. gasman

    gasman Up a bit,,,,,,,

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    so that's at least two happy customers :rolleyes::up:
     
  10. Kenbarcon

    Kenbarcon Donator

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    Make that 3, i wanted a new flip up lenses cover to replace broken one, phoned them and they offered me New ones for less than £10 delivered or used without marks of any kind for free.:up:
     
  11. darklord

    darklord Can’t beat a tx200 at 30m

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    I contacted MTC re buying a new objective lens cover for my genesis. my nephew managed to break it. they popped 1 in the post, got about a week later FOC. Cant fault that.:up:
     
  12. Jonnyovy

    Jonnyovy Very Active

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    They sent me a set up flip ups for both of my old mamba lites. Also sent a rubber eye piece out for one of my connects. Brilliant service
     
  13. metalman

    metalman Big Poster

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    I have also had first class service from MTC when i lost the cap on my rangefinder, FOC i might add :up:
     
  14. mojomike

    mojomike Engaging Member

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    As above good service that's why I have got 5 mamba lights
     
    Last edited: Sep 11, 2014
  15. gasman

    gasman Up a bit,,,,,,,

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    ok 7 happy customers :eek:
     
  16. nick2

    nick2 Keyboard Hero

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  17. Stoater

    Stoater Active Member

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    Odd, this.
    So this effectively means the warranty enclosed with the scope is not worth the paper it is written on?
    The warranty clearly states to contact MTC directly, in case of a problem.
    Retailers come and go, as we all know. Sounded very much like a first approach attempt at passing the buck, to me at least, in the hope that the problem would "go away". That was how it felt, and it left me annoyed.
    The replacement scope supplied by Solware has been spot on.
     
  18. Pidlar

    Pidlar Big Poster

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    Hopefully their impeccable service will carry on, now they've been bought out by the Diana group.
    Regards, Stu
     
  19. dave goodall

    dave goodall Donator

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    Id of thought this was a down fall it no coincidence that daystate went down hill when these guys bought them wonder if garys conentrating more on stocks as his site has been vastly improved
     
  20. tomsteebs

    tomsteebs Donator

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    member on here called jan b had issues with mtc customer service, i have no personal experience with the service though.
     

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