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Fx Impact Mk2 Faulty And Repair

Discussion in 'Anything Airgun Related' started by Figgy, Mar 14, 2020.

  1. Figgy

    Figgy Very Active

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    Well after my faulty impact has been away for four weeks for repairs. I got a call Thursday to say it will be getting dropped off Friday, I asked if all the faults had been fixed reg creep faulty guages and the valve stem sticking up proud of the valve housing, oy by a little but not right and not how it was. I did post about it.
    Was told on the phone that gun would be checked by the dealers gunsmith and if all was well sent back to me.
    Fella turned up with my gun and said I'll just check it over before you go. No probs he said.
    I noticed the valve stem was the same as before it went and pointing it out as he collected it and knew. Then fired the gun noticing the reg pressure and after a few shots it settled below the standing pressure, reg not fixed and still creeping.
    Thought right I'm getting more peed off by the minute at this point. Pulled the bottle fired off the air the faulty guages haven't been touched.
    So it went away on 14 February with a printed sheet listing all the faults so there could be no misunderstanding, and came back with all the same faults. I had rang the dealer after a couple of weeks asking about my gun, to be told as soon as it's fixed and back sir it will be sent straight back to you.
    So I bought a quite expensive gun with 12 months warranty, for it to go wrong after only a few months and then don't have it for a month while it's supposed to be getting fixed. I spoke to the gunsmith on the phone to be told I checked it over a chrono and it was consistent and we left it overnight checking it wasn't leaking, :mad::facepalm: it wasn't leaking in the first place.
    I asked him did you read the sheet with faults on, no didn't see it he said. By this point I thought my oh my I'm going to go pop soon. I bought a gun to only get 11 months warranty or less now and don't get to use it for a month into the deal:frusty:
    Gun gone straight back with driver, I'm waiting to see what happens now.
    Sorry for the long rant but I'm totally peed off so far. :coffee:
     
  2. Jay Butts

    Jay Butts Life, it’s so much better than the alternative!

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    That’s appalling service! Mate, nobody deserves that! Name and shame the RFD!

    Really hope it gets sorted for you, shouldn’t happen on any gun let alone one with such a reputation!!!
     
  3. Mice!

    Mice! Pro Poster

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    If that's not worth a rant I don't know what is, you buy a new gun for peace of mind and the warranty.

    I would say you want a full 12 months warranty when you get the gun back or a refund?

    Also can't believe you only get a 12 month warranty?
     
  4. Spray1Mark

    Spray1Mark I see light at the end of the tunnel!

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    Okay, when you say "reg creep" what do you mean exactly?

    Secondly "faulty gauges"? what reading off? if so by how much?

    Valve stem? I presume it's a 12FPE gun? the stem does nothing!

    In fairness these issues don't happen with FAC guns generally, with a 12FPE FX it should be considered "normal practice IMO" to expect to take the gun to AIRFECTIVE or the like and get it properly tuned, unless you can do it yourself?

    Not trying to be negative but again IMO the 12FPE guns are modified to conform to the law and this makes the initial set up not very good generally, the SGC guns dont have the rubber bung in the reg, but they remove the reg washers so the guns cant go above a very low reg pressure (which can excacerbate the reg "settling issue".

    These can all be tuned so the guns work really 12FPE you just have to know what you are doing or be prepared to go to an expert tuner.
     
    mmamonster and evenbad like this.
  5. Jiggy ward

    Jiggy ward Donator

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    If and when I buy a new gun it's going to be from only one of two places that do life time warranty that I know of

    Shame the rifle went wrong as I'm sure once sorted it will be a cracker, I'd certainly be mad with the shop a d possibly try getting a refund then try elsewhere for same rifle

    .
     
    Mice! likes this.
  6. Lordy 74

    Lordy 74 Big Poster

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    Your RFD seems not to have taken a blind bit of notice of your efforts in explaining exactly what is wrong with your gun which you clearly did to avoid these exact circumstances . We are talking about alot of money here . I think your RFD has shown liitle interest in both your efforts and your rifle . I would get a refund if possible , im sure you can and take your hard earned elsewhere . I would not use him again if it were me . I am angry for you and you rant my friend you are certainly entitled and if you do feel he has been negligent tell us so we also can avoid . Awful service. Ive owned cars costing less and lasting longer .
     
    Popgun, Sanguinius, Mice! and 2 others like this.
  7. Figgy

    Figgy Very Active

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    Spray1Mark,
    The reg creeps up when gun is left standing for a while so if I take a shot the pellet drops well bellow the target, can't remember by how much the creep but iirc it was ten bar or so on the guage, the creep is enough the pellet drop is enough to miss by a good four to six inches on first shot depending on range the rest of the shots are fine so long as the gun isn't left sitting.
    The guages are out by 50 on fill guage but it's not a consistent 50 bar, it's reads 50 with no air in gun. When filled off my cylinder its about 30bar iirc different. The reg guage reads 20 bar with no air in gun. So who knows what the reg is at ?
    The valve stem has to move to let air out the valve, this is now sticking out a bit from the face where mag goes. It never was before, I thought the C3 bumper had gone when FPS dropped and it got all inconsistent. Then I checked the valve stem.
    Regardless of sub12 it wasn't like this when I bought it. FX should have sorted the internals for sub12.
    It used to be so silly accurate and consistent, then started going to pot.
    Hopefully I'll get sorted with it.
    I know what your saying with fac fins as parts are moving more and more pressure mean less inconsistencies.
     
    Sanguinius, Jay Butts and evenbad like this.
  8. Figgy

    Figgy Very Active

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    @Mark lord ,
    I said this to the dealer about cars.

    I said imagine you buy a car and the Speedo statted reading 50 when your stood still. You wouldn't accept it. Especially with the other faults too. Then the dealer had it a month and it came back exactly the same. Appears it sat on a shelf at SGC and then got sent back without being looked at. The fault sheet was with the gun in its case.
    As for FX guages, inaccurate readings isn't on the price the guns are.
     
  9. That hurts

    That hurts Barely Active

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    Well and truly mugged off by the sound of it and if it comes back still not sorted, you are quite within your rights to demand a replacement or refund :down:
     
  10. Rob-ontarget

    Rob-ontarget Donator

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    Airgun center in Rayleigh but what’s the other one?
    Ronnie Sunshine used to do a lifetime warranty but they don’t offer it now..:(
     
  11. Jiggy ward

    Jiggy ward Donator

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    Redbeck shooting supplies it's only on afew rifles but the one I'm looking at again is on the list

    .
     
  12. smudger1234

    smudger1234 Guest

    FX rifles come with a 2yr warranty as standard.
     
    evenbad likes this.
  13. evenbad

    evenbad Evenbad

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    Names and shame terrible way to treat someone who payed for a high end gun and definitely faulty
     
  14. Jiggy ward

    Jiggy ward Donator

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    See Post 8 figgy said Sat on a shelf at SGC mid post so I'm taking it was sportsman gun center

    .
     
  15. Figgy

    Figgy Very Active

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    SGC are the repair agents for FX, the gun will originally came from ASI.
    I did not buy from SGC.

    I won't name the dealer yet, I'll give them the chance to contact me with a satisfactory resolution first.
     
    evenbad and Jiggy ward like this.
  16. Jay Butts

    Jay Butts Life, it’s so much better than the alternative!

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    I’ve bought a ton of stuff from SGC and can’t recommend them highly enough!

    I think they have become the UK importer for FX now so wherever you buy one it will come from them anyway......Hull Cartridge / Weihrauch style.
     
  17. Petay

    Petay Donator

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    SGC are now the importer, not ASI but that change was recent so hard to say if yours is an ASI or SGC import.

    As @Spray1Mark says these guns are not built to perform at sub 12. I absolutely don't agree with his view that you should be prepared to get them sorted by a third party or do the work yourself.
    Whilst i accept almost all guns can benefit from fettling to improve them my experience of FX is it's more likely to not work out the box than it is likely to work.

    If it were me I'd ask for my money back and invest elsewhere unless you intend to apply for a FAC.
     
  18. Spray1Mark

    Spray1Mark I see light at the end of the tunnel!

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    I totally understand my point of view on accepting what you get is contraversial and probably unpopular, the importers are only really concerned with making the gun legal to sell, they expect people will tinker.

    SGC have a very much more radical way of getting the guns to conform to the law than ASI did.

    I like the product, it will work well in sub 12, but most need work, if you buy from Countryway what you save is usually enough to pay for the tuning work.
     
    Last edited: Mar 14, 2020
    Tim_B likes this.
  19. Spray1Mark

    Spray1Mark I see light at the end of the tunnel!

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    Makes sense now, I had an FAC IMPACT go after about 3 weeks total loss of power, problem C3 bumper failure, in fairness I cranked the gun way up which exacerbated the issue.

    I check the gauges straight away out of the box with a digital gauge in their place, most are out upto 20 bar but 50 is ridiculous! the new gauges are better, a gun I got last week both gauges are absolutely spot on with the readings.

    Jefsky on here and his son have solved the reg creep issue by polishing the face of the piston, HUMA regs have different materials and don't suffer the same issue generally.

    What is most annoying about your situation in my opinion is you have lost confidence in a once great gun, thats the sad part, I feel for you on that one! I have grown to accept my FX guns will need a re-build and service every 6 months or so else they go South, but I do run them very hard.

    Hope you get it sorted.
     
    Figgy likes this.
  20. chuggypop

    chuggypop Marmite - I'm undecided.

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    Tell your dealer you want the gun repaired by Airfective and nobody else - those guys will make her better than new.
     

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