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Decent customer service. Solware

Discussion in 'Anything Airgun Related' started by Stoater, Jul 30, 2014.

  1. Stoater

    Stoater Active Member

    Messages:
    33
    Likes Received:
    0
    Location:
    Staffordshire and Cumbria
    Recently purchased an MTC Viper Connect scope for a treat to myself.
    Had to wait ages for it to come as it seems MTC do not hold a lot of stock and have to order them from China as and when (well that's what they told me).
    I used the scope for a few days, then realised the illumination function was not working on the reticle.
    Telephoned MTC. Was surprised to be told it was a problem for the retailer (Solware) to address…… which rather makes the warranty blurb enclosed in the original box seem, well, worthless!
    Rang Solware. They replaced it by return of post with a new one (same size/mag just different crosshairs). They enclosed a free tin of 500 AA Field .22 pellets.
    Could not really ask for much more.
     
  2. Clubshot

    Clubshot Clubshot

    Messages:
    3,469
    Likes Received:
    6
    Location:
    North London. England
    Interesting -

    Yes a New Scope first Call is Retailer -

    But well Aware that MTC offer good overall Service

    Are a popular Scope - and stock is not limitless -

    Well done to Soleware for giving Good service -

    BOB/R
     
  3. Meteor62

    Meteor62 Major Poster

    Messages:
    9,029
    Likes Received:
    1,775
    Location:
    Coventry
    Have had the whole staff stop what they were doing in helping me decide on which silencer to purchase once in solware. I went in looking for a Daystate one but was advised agains it even though they stocked them and then everyone helped decide between the HW silencer against the Swift model. Everyone agreed both were as good as each other but with the Swift being £3.50 cheaper it was the Swift I purchased!
     
    Last edited: Aug 1, 2014

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