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Daystate update

Discussion in 'Anything Airgun Related' started by Accuspell, Jun 10, 2015.

  1. Accuspell

    Accuspell Pro Poster

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    Well, as it is a long way back now, I can't go through all the pages to find the original post (no, I don't know how to make the search thing work - it always comes back with guff that I wasn't looking for :confused: )

    http://www.airgunforum.co.uk/forums/showthread.php/191407-A-sad-day-at-Daystate

    So, for the benefit of those who didn't see the original post a quick recap. I took my 2006 Air Ranger in to Daystate themselves on January 28th. It hadn't missed a beat in the intervening years but was going very erratic, so I thought it would benefit from a fettle. Being realistic I didn't chase them, because it was just after the shooting show and I knew they would have loads of follow ups to do. I wasn't in a rush for it - but I rang them this morning because I hadn't heard anything from them at all - literally no communication of any sort.

    I rang just now, and listened to the computer for the options. I decided service and spares was probably the best one and the chap knew about it straight away - they obviously don't get many Air Rangers back in (certainly not of that age I bet). I was a bit taken aback when I was told it hadn't even been looked at yet......February, March, April and all of May. It must have slipped someone's mind.

    Thankfully, my mk1 Rapid from 1991 is still perfect in every way and planting pellets into one congealed mess at 50 yards. That is another reason why I hadn't chased it - I have a rifle to use and so gave them time rather than pester. Perhaps it is better to keep nudging. A lesson for the future. :up:
     
    Last edited by a moderator: Jun 10, 2015
  2. jesim1

    jesim1 Kit bitch to the Stars

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    I know anyone can make a mistake, and stuff like this can happen for lots of reasons, but it's still very poor - I would expect them to do all the work for free in the way of an apology - it won't sink them.

    James
     
  3. Darren Petts

    Darren Petts Temporarily Alive

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    That's utterly appalling. I used to hear lots of people extolling Daystate's aftersales to which I regularly replied the best aftersales is one you don't need (I had required their guns fixing far too often myself). It seems even that aspect is now gone.
     
  4. dave goodall

    dave goodall Donator

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    U only have to look at he review of the pulsar on the other site to see things arnt what they was a trigger on back to front yet a test sheet over a chrono and target come on !! Who wouldn't notice a trigger blade back to front
     
  5. cloverleaf

    cloverleaf Super Moderator Staff Member Mod/Admin

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    p**s-poor and I'm sure utterly disappointing, but sadly not surprising.

    Circling the drain tbh...
     
  6. Accuspell

    Accuspell Pro Poster

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    Thanks to Tadpole for supplying the link in my starter post - I would hate for anyone to think I had got the hang of the search system. :D
     
  7. Tripleteer

    Tripleteer Donator

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    That is dire customer service, but it is the modern trend I'm sad to say!
     
  8. happyguy

    happyguy Donator

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    for the record, the trigger will not fit back to front on pulsar, I just checked lol
     
  9. dave goodall

    dave goodall Donator

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    Funny cant see why the lad would lie as he turned it back round himself yet the thread is still ongoing pusar vs bobcat thread the bloke also owns a gun shop too so hardly going to drive customers away from him selling them pulsars just a honest review of the pulsar vs bobcat
     
    Last edited: Jun 10, 2015
  10. Cymru-Dave

    Cymru-Dave Donator

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    See now Daystate make a lovely looking rifle (the regal), and something different (air wolves etc etc), I'd especially like a regal and I have had the money to get a Daystate on many occasions but whenever Daystate's name crops up on a thread you open it up and it's usually negative comments (cue the people who have never had a problem with Daystate), I dont go off reviews in magazines or anything, I scour the forums listen to the good stuff that people like you and me have to say and as I think is natures way really listen to the negative stuff and it's this that makes my mind up, I went for a HW100 and an S400 because everything you read is generally pretty good, they aren't over complicated bits of kit by comparison so I'm sure there aren't many people out there that have had the opportunity to test out the after sales care of these companies (cue the people who have) but this from Daystate just isn't on, and people not keeping me in the loop and generally just looking after me as I've put hundreds or even thousands in their pocked really gets me going, whatever the industry, being too busy shouldn't be an excuse, hire more people before you plough all your time into new bullpup rifles and forget about everyone else that's bought a rifle from you.

    Just me venting really, and I'm sure I'll get some stick for it but after sales care is so important and can really save a company when items go wrong, you shouldn't have to contact them, they should be onto you giving an update as things progress, or don't as in this case. Now I'm not talking about one man bands here or people starting up, there's obviously a big difference here.
     
  11. dave goodall

    dave goodall Donator

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    Copied and pasted as it won't link


    Initial feel. First thing i noticed on the pulsar was the trigger blade was loose and facing the wrong way. Strange as there was a test sheet giving stats etc. Surely whoever "tested" the rifle to give the chrono reading would have noticed a loose trigger blade and certainly one facing in the wrong direction. The pistol grip on
     
  12. pisces

    pisces Active Member

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    The Pulsar ORO comes with a match trigger blade that allows positional adjustments. The standard trigger does not.
     
  13. katluke

    katluke Donator

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    I bought a .20 X2r new from Uttings and it never missed a beat,I sold it to my mate when I got my EPR from Theoben and the lad who bought it off me still has it and it's still as accurate and consistent as the day he got it off me. A few month ago another mate bought a new mk4 and it wouldn't group less than 6" at 30 yards so that went back and he got an HW 100 instead. Another lad had the Regal and it kept going over so he sold that too.
     
  14. pisces

    pisces Active Member

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    Not yet down the drain; but circling the plug hole.:D
     
  15. tankman

    tankman Posting Addict

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    "circling the drain" love that.
     
  16. JLB

    JLB Busy Member

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    Daystate today are a bit like politicians, full of promises but never deliver.

    John.
     
  17. tankman

    tankman Posting Addict

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    Owned 5 daystates to date all proper accurate trouble free guns.have to say though they are the older electric ones. Had a mk4 non is which I sold and regretted it ever since.if I had a problem I would be sending mrmy remaining two to scr.
     
  18. happyguy

    happyguy Donator

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    I agree the trigger may have been loose, but its a match trigger on the oro limited edition, and if that's what he has, it will not fit back to front, prob just set at an angle as mine was when I received it , they come supplied with the 0.9mm allen key to ajust to users preference,,,, but on another note I collected mine in person from AGC in Essex, got home and it had 22 mag instead of 177, ( also comes supplied with single shot tray so still plenty of trying it out)I sent a message to daystate on the sunday evening at around 6-7ish, simon from daystate called me within an hour to put things right, this included sending 2 .177 mags and also a one off reflex moderator made by brett soley for me and as I say a one off totally free of charge , so I cant fault them
     
  19. chevin

    chevin Keyboard Hero

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    I remember your original post and was very interested to know how good it turned out and how much they charged you, as things were quiet I thought it had come back a while ago, to be honest I'm quite shocked to hear this, it's a bit rough this length of time even by there standards.

    Steve.
     
  20. Gollum

    Gollum Donator

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    That's not exactly a good customer service recommendation is it! I hope that after all this time they are going to sort it for free. Wow they are lucky it wasn't me I would have gone nuts. Please keep us all informed how long they do take to get around to fixing a customers gun please.
     

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