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Good news Daystate Customer Service

Discussion in 'Anything Airgun Related' started by Jimathon, Apr 23, 2009.

  1. Jimathon

    Jimathon Engaging Member

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    Just got an email back from Tony Belas at Daystate to let me know that there was a fault with my MVT barrel, the barrel has been replaced, new software added and the rifle will be delivered back to my house un Monday:up:
    Hopefully this will fix the consistency issues which I was having because with the exception of this niggle the Daystate Airwolf MVT Tactical is my best rifle by a long way!!
     
  2. i8allthepies

    i8allthepies Posting Addict

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    You're more generous of spirit than me, I'm afraid. £1300 for a rifle with a duff barrel:confused:
     
  3. Guvnor RBM

    Guvnor RBM Keyboard Hero

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    You got to take the rough with the smooth I guess

    Like I said on another thread, A true measure of a company is how they deal with your problem, not how they deal with your day to day orders
     
  4. Andy

    Andy Administrative Staff Member Founder

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    I don't think any of the manufactures actually test the guns, otherwise we would not see so many problems.
     
  5. i8allthepies

    i8allthepies Posting Addict

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    Both good points:up: I just mean I think of Daystate as amongst the very best, you'd expect some of that £1300 to go toward quality control.
     
  6. Andy

    Andy Administrative Staff Member Founder

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    Not only do i think they do not test the guns, but also the people putting them together don't even notice many obvious faults. My Daystate had excess wood at the front and was pressing hard against the bottle. I had a Theoben Fenman that had green lines on the stock left from the stock makers, how anyone did not notice this when building the gun is beyond me. My SLR 98 would not occasionally fire after the trigger was pulled, new from the shop. I looked at the trigger unit and this was working perfect so took the whole gun apart to find out why this was happening, I found the inside of the ram had been very badly machined as it had a raised groove around half the internal wall, i fixed that with a dremmel. ;)
    My Air arms pro elite came with a loose but pad, someone had over tightened the screws. :rolleyes:
    Out of the guns I've owned so far, only my HW90 was perfect out of the box.
     
  7. i8allthepies

    i8allthepies Posting Addict

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    Unlike the Germans to be perfect:rolleyes:
     
  8. Jimathon

    Jimathon Engaging Member

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    Iknow what people mean about spending £1300 for the rifle alone and then having issues but I`m sure that if they employed skilled engineers to assemble the guns as well as develop them and then tested everyone you would probably be looking at around £3K for the rifle.
    There do seem to be a lot of Daystates go back ,especially the MVT`s but if its fixed and it stays fixed then it will still hold pride of place in my collection.
    So far the BSA Ultra is the only rifle out of the box to not have any issues.
    My FX is also back at the makers due to power issues
     
  9. Darren Petts

    Darren Petts Temporarily Alive

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    Daystate's quality assurance is excellent. There are lots of testaments to this all over the web. Their quality control is poor as evidenced by lots of testaments to their quality assurance.
     
  10. dazz

    dazz Engaging Member

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    i agree with all the above. daystate are second to none on back up. i've had many a long chat with the lovely angie. almost to the point of making up things just to chat to her. an yes i have seen a photo of her. she's lovely...
     
  11. baldytommo

    baldytommo Busy Member

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    I would have thought that they would have to test a gun after build to ensure it was under 12. :confused:
     
  12. gambo

    gambo Engaging Member

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    Can we see the picture pleeeeeze?????
     
  13. Jimathon

    Jimathon Engaging Member

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    Still offshore until Thursday.
    When I get home I will buy a new scope and then once fitted take some pics!
     
  14. dazz

    dazz Engaging Member

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    i will put pic of angie in my album on my home page. hands of she's mine
     
  15. dazz

    dazz Engaging Member

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    many have tried elecrtonic an failed badly. daystate have stuck to there guns. when there are sorted i don't think there is anything better..
    at least you can call them direct in the uk an get it sorted not some overseas company or through a shop taking weeks.
     

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