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Bulb Energy Supplier

Discussion in 'Get it off your chest' started by Claypole, Dec 9, 2019.

  1. Claypole

    Claypole Posting Addict

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    Location:
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    Bulb are one of these newly formed energy suppliers that are getting a lot good reviews, and are luring people away from the bigger companies.

    In my flat I used to be with Eon, and got fed up with them constantly trying to rip me off. They used to regularly tell me that I was on the cheapest possible tariff, but as soon as new legislation came in, they were obliged to admit to me that I was on one of the most expensive tariffs you can possibly get. That, and the constant nagging me about a smart meter, it was to;e to go.

    So, I switched to Bulb and they have been cheaper. Slight issue with them getting my address wrong, but apart from that, ok.

    In my missus house, we were with Scottish Power for gas and electric, both on a prepay card. The electric meter went wrong, and we were topping up blind, and Scottish Power wouldn’t replace it for some bizarre reason. I won’t go into details here, but if anybody here is considering going with Scottish Power, then think very carefully. They are a hideous company.

    Anyway, we switched over to Bulb in the house, and my missus told them up front that the electric meter display had failed. Bulb assured her that this wouldn’t be a problem, they would come and replace it straight away.

    As soon as we switched, we had to remind them we needed a new meter, and now it seems they don’t have any pre pay meters in stock, and don’t know when they would be getting any more. Ok, we’ll switch to monthly direct debit. They gave us three dates to choose, and after picki;g one, we never heard fro: them again.

    Eventually, after about six months of Bulb being really poor at communicating, we got our new Smart Meters. I came home from work on Friday all excited about the IHD (In Home Dispay).
    Unfortunately it doesn’t work. It’s in some kind of demo mode, and does not connect to the hub attached to the meter.

    Worse thing is, the contractor (Siemens) knew it wasn’t working when he left, saying “Get in touch with bulb if it doesn’t work after three days”.

    From what I’ve been reading, there’s been issues with the new Smart Meters and the IHD units. Bulb know full well about these issues. (The contractor was speaking to his boss about it, and forgot to tell him he was on speaker phone, ha ha!)

    So now we have to go through the whole process of booking another engineer and taking time off work because they deliberately left us with uninstalled kit.

    I know Bulb have quickly earned a good reputation, but I’m sure people only post reviews when they see their first cheaper bill come through, and haven’t needed the. to anything other than a tiny bit of admin work.
     
  2. Wing Commander

    Wing Commander Posting Addict

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    I have been with Bulb for a couple of years, and they have been faultless so far..... and sooooo much cheaper than the "bigger boys" in the game. :up:
     
    the dog likes this.
  3. Enterpr123

    Enterpr123 Engaging Member

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    Been with bulb for 6 months now no problems but I haven’t required anything from them, they keep me regularly informed of the status of my account although I do have to submit manual readings even though I have smart meters.
     
    the dog and willo1962 like this.
  4. SimonCornwall

    SimonCornwall Busy Member

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    with them since July and prefer the simplicity of monthly debits and the gui on their website allowing monthly meter reading inputs to provide simple reference points etc - have received a few emails telling me about the smart meter people being in my area but will ignore them for as long as I can, don't want or need one, as bulb have one rate it shouldn't affect that and they're not compulsory so they can do one with their smart meter - they are cheaper than anything I've paid before, keep it simple I guess
     
    243deer and the dog like this.
  5. willo1962

    willo1962 Busy Member

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    Been with Bulb for about 18 mnths and much cheaper than everyone else. I pay monthly by direct debit and would not touch a smart meter with a barge pole.
     
    243deer and Popgun like this.
  6. Burden666

    Burden666 Donator

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    Couple of years here, no problems at all.
    We've not tested their customer services yet though...
     
    willo1962 likes this.
  7. That hurts

    That hurts Barely Active

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    Few friends are with them and very happy with the price reduction, but all but one still have to send readings as the smart meter doesn't communicate with Bulb or whoever collates the data :facepalm:
     
  8. Popgun

    Popgun Donator

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    On recommendation here, i am in the process of swapping to Bulb.
    We are with Utilitywharehouse via lookaftermybills as on Dragons Den, i have never felt "in charge" with them.
    So within about 3 weeks we should be with Bulb, i will not be having a smart meter, it is of no advantage to me to have one
     
  9. Jukebox

    Jukebox Better to burn out...than to fade away.

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    What's wrong with smart meters mate?

    Ive read a few people saying this now and just wondered why?
     
  10. Burden666

    Burden666 Donator

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    They ask for quarterly meter readings.. and I've missed a few of those.
    And, through the app, you can use your phone to take a pic of the reading..
     
  11. Popgun

    Popgun Donator

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    They are of no benefit to the consumer
     
  12. Jukebox

    Jukebox Better to burn out...than to fade away.

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    Elaborate please mate?
     
  13. Dicer

    Dicer Donator

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    Location:
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    Saying they are of n benefit to the consumer is a bit of a blanket statement, they certainly save a lot of elderly people having to read the meter. And as with most company’s its hard to rate them until you try to get a problem sorted.
     
    Jukebox likes this.
  14. Jukebox

    Jukebox Better to burn out...than to fade away.

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    Do they have any benefit mate and do they put the price of your bills up any?
    Im intrigued as we move house soon and will be looking at options :thumb:
     
  15. That hurts

    That hurts Barely Active

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    Other than saving you sending readings to your supplier who periodically send someone out to check you aren't lying to them, they serve no benefit to the customer whatsoever. It's also my belief that you never get anything in life for free, and sure I've read somewhere that the cost of any smart meter is recouped by the suppliers through your bill ... philanthropists they ain't :mad:
     
    Popgun likes this.
  16. Dicer

    Dicer Donator

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    The cost of smart meters is on everyone's bill wether you have one or not
     
  17. Jukebox

    Jukebox Better to burn out...than to fade away.

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    Thank you mate...I knew I'd get there in the end :D
    Sure I read somewhere, not on here, that someone said they didnt want one as they didnt want to be spied on or something crazy like that :confused:
     
    That hurts likes this.
  18. That hurts

    That hurts Barely Active

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    The other potential is that in future they could be used to impose variable charging for the leccy you use at any given time against demand in your area or even nationally.
     
    Jukebox likes this.
  19. Dicer

    Dicer Donator

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    Location:
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    So people don’t want a smart meter because they like reading meters, or because they are worried about being spied on which I’ve also heard.Also a fare few people can’t have smart meters anyway because of poor signal strength.
     
    Jukebox likes this.
  20. Burden666

    Burden666 Donator

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    Not all companies are smart meter compatible yet...
    Bulb, for one.

    We have one because when we switched from heating oil to gas, we had to go with British Gas for a year and could only get a dual fuel discount by having the smart meter.
     

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