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Blackpool Airguns - Do They Ever Answer The Phone

Discussion in 'Anything Airgun Related' started by FX, Jan 15, 2020.

  1. td_boy

    td_boy Donator

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    Is that the same Blackpool Air Rifles that decided they didn't need the grief of internet custom before doing a new website that was totally crap....:rolleyes:
     
    Steved and Air arms boy like this.
  2. Leshiy

    Leshiy Engaging Member

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    Website is next to useless compared to there old one!
    Real shame just buy elsewhere nowadays
     
    Last edited: Jan 15, 2020
    Steved, Dan1978 and Jimmypie like this.
  3. Mike.lewis

    Mike.lewis Donator

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    This is why I will only buy a new gun from a shop I'm prepared to drive back to if there's a problem with the gun.
     
  4. secretagentmole

    secretagentmole Low down, dirty and quiet...

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    He was talking about FX, not BAR...
     
    monsta41 likes this.
  5. Keith Bucknall

    Keith Bucknall Busy Member

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    Well they just responded to my message I asked last night so pretty good response
     
    Jimmypie and Popgun like this.
  6. Zeroexpo123

    Zeroexpo123 Engaging Member

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    Cracker that :D:D:D
     
    Jimmypie likes this.
  7. Zeroexpo123

    Zeroexpo123 Engaging Member

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    Someone I regularly chat to on YouTube returned a faulty Chrony to Blackpool Air Rifles, and it's been 3 Months & counting - still not returned.

    I'll be avoiding this place as a result.
     
    Steved likes this.
  8. PW1

    PW1 Shooting the breeze.

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    If you have to jump through hoops to contact an RFD it's best to steer well clear and spend your money with someone who will respond or is easily contactable.

    Regards
    Peter
     
    Steved, Leshiy, Mike.lewis and 3 others like this.
  9. Rob-ontarget

    Rob-ontarget Donator

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    What went wrong with the vermy?
     
  10. 2506sendero

    2506sendero Legend in his own mind & living on the edge.

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    Spoke to Lloyd last week and nailed him on my 2nd attempt - he was a bit miffed when i told hm that his elusiveness was legendary and he said that he always answers the phone when he is in the shop - obviously not the case then.
     
    Last edited: Jan 16, 2020
    Steved, FX and Jimmypie like this.
  11. Patrick

    Patrick Donator

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    That's my sentiments b****r Facebook and other social media outlets concentrate on the customers in the shop and on answering the phone especially if you're short staffed.
    As Terrierforce says if the business is doing well and so busy that you can't answer the phone then get someone in to answer it if only to take messages and telephone the caller back a bit later with an answer. There must be someone in BlackPool that's capable and willing to do that
     
    Steved and Rudolph Hucker like this.
  12. 2506sendero

    2506sendero Legend in his own mind & living on the edge.

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    I would rather buy a 2nd hand none face- to-face deal Daystate from someone in Glasgow on Freeads.
     
  13. FX

    FX Donator

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    Air leak from day one

    contacted them Saturday.
    It is now Thursday and still they haven’t arranged to collect it

    I am lucky. I have a daystate pulsar to shoot and spare funds to go buy a new one if the urge takes me.

    I understand things do go wrong ( 10 years retail experience as the owner of several computer shops in central london and another decade as operations director for desktop IT services at all the UKs nuclear power stations, Sellafield and the national Nuclear lab ).

    It’s how you resolve them that defines you as a business.

    unimpressed.
     
    Steved likes this.
  14. Patrick

    Patrick Donator

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    I think the correct procedure speaking from personal experience in dealing with customers is that if you're on the phone and a customer walks in you put you hand over the mouthpiece and say to the customer, "won't keep you a moment sir",finish of the conversation on the phone asap and then say to the customer,"sorry to have kept you waiting.Must people/potential customers are understanding enough and perfectly happy with that.
    If you're in the process of serving a customer and the phone rings most customers are agreeable if you say to them and ask them "if they wouldn't mind if you just answer that" and if if it's something that can't be answered in a matter of seconds you explain to them that you're with a customer take their number and get back to them.
     
    Steved likes this.
  15. Jimmypie

    Jimmypie Keyboard Hero

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    only took me 6minutes to spend £1250 , worth picking up the phone everytime imo !
    98200020-27B9-4046-88F5-5E88FCA4D1CC.jpeg
     
    Thermionic Valve Tech likes this.
  16. Pugwash

    Pugwash Post apocalypse

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    It is all just a p1ss poor excuse for not being capable of running a p1$$ up in a beer tent.
    I would drive up however far it is and stay in the shop complaining loudly for however long it took for them to lose at least a couple of shop customers.
    This thread alone must be doing them a fair bit of damage and rightly so.
    If I was a shop customer and watched them totally ignoring the phone I wouldn’t buy anything off them anyway although by the sound of it they must have the phone on silent.
     
    Steved and Dan1978 like this.
  17. FX

    FX Donator

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    normally I would.
    In this instance. Busy refurbishing a house, weekends are tied up with kids.
    Luckily I am not desperate as have another gun.

    That could change though... depends on how long it is before they respond
     
  18. RichieRich

    RichieRich Ping!

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    All i can say, is Blackpool must have a LOT of airgunners if they are too busy with walk-in customers to answer the phone!
     
    Steved and trumpetier like this.
  19. willo1962

    willo1962 Engaging Member

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    At the end of the day one small sale a week would pay for an apprentice to man the phone and learn the business.
     
    Steved, Rudolph Hucker and FX like this.
  20. Regal Man

    Regal Man Keyboard Hero

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    Leave a voice mail , saying you want to spend 10k in the shop , see how long it takes to get a reply
     
    2506sendero likes this.

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