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Am Beyond Despair!!!!!!!

Discussion in 'Get it off your chest' started by Halinfax, Feb 24, 2021.

  1. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    A simple task.....

    Decide to buy summat, save up like Billy O (as I am NOT working at the moment), get the inclination to order it, wait for the item to come into stock, Order the item (not cheap by the way), specifically request Next Day Delivery, await delivery (no show), contact the company only to be told "Oh we will dispatch it on Monday for a Tuesday delivery", Tuesday receive no confirmation of dispatch so I rings up "Oh its been collected, but the courier is delaying the delivery until Wednesday for some reason", Stay in ALL day awaiting delivery of said Order, get text confirmation if delivery time at lunchtime "We will be with you at 14.30 - 15 23 hrs", goods arrive, carefully open the case and unpack, clean up all the cr@p slarted all over it, plug it in to check it, find out that its not working correctly, contact the company who advised "Contact out Tech Engineer by email", contacted the Tech Engineer by email, find other things wrong with the item, send another e-mail to Tech Engineer....

    and in the mean time.. I am becoming abso-fecking-lutely LIVID about the fact that the brand new item is not working right...

    A phone call (out of hours to the company) and spoke to chappy with a very simple request...

    "Please sort this fecking thing out IMMEDIATELY or get a fecking courier to collect it and gimme a FULL REFUND".

    Gentlemen... I am BEYOND piddling about with other peoples and companies fecking inadequacies and incompetence.!!!!!

    Would YOU buy a brand new car and realise that theres summat wrong with the engine before you even drove it.....ONLY to be told.. "Oh yes, your gonna have to change the crankshaft to get it to work right"....

    Sorry for the rant ... but its what I think...
     
    BLJ, Slipknot88, Ossie and 15 others like this.
  2. Meal Dot

    Meal Dot I am a savage

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    Gack! I feel your pain man. Care to name and shame? :shrug:
     
    Halinfax likes this.
  3. Lev Levvin

    Lev Levvin Beast of Bodmin !!

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    REALLY keen to know what ‘mystery expensive item’ is!!!!

    airgun compressor??

    Bench lathe ??

    lovely Lucy companion doll with real hair and lifelike voice (Asian) ???

    herro... I ruv yoo rong time
     
  4. Patrick

    Patrick Donator

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    You've omitted to tell us what the item is.
     
  5. Gat Man

    Gat Man Posting Addict

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  6. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    Until I get some sort of resolve, I will keep the "name and shame"... but its NOT the Lucy doll!!!!!
     
  7. Wing Commander

    Wing Commander Keyboard Hero

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    Awww, shame.. I thought you were going to say it hadn't been supplied with a puncture repair kit. :D
     
    Bluetoe, Halinfax and Lev Levvin like this.
  8. Brooksy

    Brooksy Keyboard Hero

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    Rucy!
    Seriously though, we had the same with a Panasonic kettle. Yes, I know they make good sound and vision stuff, but the wife saw this brushed chrome, square section kettle with cool walls and had to have it. What a heap of junk it was too. The only place we could get one was that awful Very catalogue, so it was delivered and it wouldn't switch on. I duly ring the morons at Very only to be told to call the Panasonic technical help line. "What for?" I ask. " Well, they can check that you've set it up correctly! " "It's a bloody kettle, not a wireless surround system." After asking for their supervisor and explaining the basics of a plug and a switch, they relented and sent a replacement which then leaked all over the worktop. I only thank the law for the distance selling regulations!
     
    Halinfax likes this.
  9. jesim1

    jesim1 Kit bitch to the Stars

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    I totally feel for you, it's all too common, and I' sick of hearing The Flu as an excuse for stuff which is clearly nothing to do with it - like crap customer service or being fobbed off. Just get the refund and start again, it's simply not worth the hassle and you have 14 days by the extended selling regs to reject it - so don't take any more crap from them and send it back at their expense as it's faulty.

    I'm very much for people using PayPal or a credit card these days to give you a bit more cover, some sellers are really taking the urine.

    James
     
  10. Lev Levvin

    Lev Levvin Beast of Bodmin !!

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    Oh no... you didn’t buy the ‘Eager Edna’ companion doll for the mature gentleman did you????

    they’re known to have issues with the dentures and a few other bits not working properly !!
     
  11. stefan

    stefan I am the passenger

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    noooooooooooo name and shame stop anyone else going through the same crap mate
     
    Skipjack76 and Margaret13 like this.
  12. Halinfax

    Halinfax Full time tinkerer and general all round nice guy

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    Heyup Stefan, I only received the goods today so I shall see what is said tomorrow. IF the company does not reply or respond suitably, I will name and shame..

    I am sick and tired of being fobbed off and / or getting p!ss poor service for goods that I have paid hard cash for...
     
    stefan likes this.
  13. IanDB

    IanDB Donator

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    Beyond ridiculous..
    Beggars belief how some people stay in business.
     
    Halinfax likes this.
  14. Paul55

    Paul55 Keyboard Hero

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    Oh mate, I feel for you. I've been in your position on plenty of occasions but now we're in lock down it seems to be worse. Hope you get the result you deserve tomorrow.
     
  15. George X

    George X Posting Addict

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    Is it an automatic coffee machine?
     
  16. Wilco

    Wilco Happy airgunner

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    Havin to wait when you paid extra for next day del,,STINKS:mad:

    Receiving faulty goods,, STINKS, but it does happen:rolleyes:

    P.ss poor customer service, theres no excuse for that no matter how much you spend. :mad::mad:

    To be polite and courteous costs NOTHING.:handjob:'s

    I hope you get some answers today mate
     
    Margaret13 likes this.
  17. telephonepete

    telephonepete Donator

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    :D:D:D
     
    Lev Levvin likes this.
  18. Readie

    Readie Grumpy Old Fart

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    Is it a Daystate ?
     
    Cam. and Skipjack76 like this.
  19. Chandelier man

    Chandelier man Very Active

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    No body cares when things go wrong :( I ordered a new Apple computer on 26th Jan online with CURRYS they couldn’t provide a VAT receipt so I had buy it through their business page and it all went down hill from there! Lie after lie after lie :mad: No show of the computer so I cancelled the order and ordered one click and collect from my local Currys store and they sent me a VAT receipt :rolleyes: Upshot is I paid £1849 for the first one and 4 WEEKS LATER despite having never received the item they STILL HAVEN’T refunded my money!!!! I have sent a letter of complaint to their head office and got NO REPLY! Put in a dispute with Resolver and they have had no reply either,I have taken it up with Barclays and also complained to them about the time it is taking and “IF” found to be in my favour they will do a charge back!!! I said what do you mean IF!!!!!! I have no goods so they have in effect stolen £1849 from my account! ... as I say nobody cares about Complaints :down: and trying to complain to someone on the phone! I can’t even get a number to complain to ..aarghhhhhh :mad::mad::mad::mad::mad::mad::mad::mad:
     
  20. Sarge

    Sarge Big Poster

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    Watching this with curiosity.
    Hope things get resolved satisfactorily.
     
    Halinfax likes this.

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