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Air Arms

Discussion in 'Get it off your chest' started by Buzz, May 22, 2008.

  1. Buzz

    Buzz Banned

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    So as to clarify my statement in another post earlier without taking that thread off topic, I've opened this new thread to explain.

    On the 21st of December last year I bought a new Air Arms S410 Classic, along with silencer, scope, extra magazine, pellets, rifle slip and air bottle.....a total of just over £1000.
    I have to say the quality of the rifle is second to none, but unfortunately I can't say the same for the quality of customer service.
    I thought the rifle was loosing power and when I chrono'd it at 10.6 ft/lbs I wasn't very happy. I was even more unhappy when I found that the gun was riddled with anti-tamper screws AND even a shear bolt over the adjuster.
    I e-mailed Air Arms telling them of my problem and of my feelings about their methods regarding anti-tamper, especially as I was a mature, shotgun certificate holder that wasn't interested in owning an illegal rifle, merely one which was very close to maximum allowable energy.
    They replied saying I should return the rifle via my point of purchase and they would examine it and IF NECESSARY increase it's power, but it would be returned with the same anti-tamper measures as it has a present, quoting the phrase "Anti-Tamper Legislation" as the reason. I tried to find the "legislation" and couldn't, I did find anti-tamper "recommendations", but not legislation and funnily enough, neither could my Fire Arms Office. When I questioned Air Arms about this "legislation", all communications stopped...just no replies at all. I took the rifle to the point of purchase, they tested it and said it was indeed very much down on power and they would return it to Air Arms for rectification. That was 3 weeks ago this coming Saturday and despite several e-mails from me to Air Arms asking for an update as to the current status of the rectification, I've heard nothing.
    Now I judge a company not by how few mistakes actually happen, but by how they deal with the mistakes that DO happen and on this scale Air Arms seem not to give a toss about the customer once they have their money, their after sales service stinks. I'm out of pocket at this moment to the tune of over £1000, have a load of equipment that's totally useless without the rifle they have and don't seem the slightest bit inclined to inform me when I'll get back, that's why I will never do business with them again !!
     
  2. steve410

    steve410 Big Poster

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    I too have had bad dealings with Air Arms,I wont go into details but they are very unhelpful,I too have had Emails ignored,pity the guns are great :confused:
     
  3. a1gunner

    a1gunner Pro Poster

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    BSA usually have good customer service i have heard and fromhearing that i think the falcon and the s410 has come off my short list leaving BSA t10 the victor.

    well after the exams i'll be getting a job as a labourer for the summer and get me one:)
     
  4. andyh

    andyh Engaging Member

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    That's put me right off of buying an Air Arms MPR, that was top of my list, now relegated to bottom, thanks for letting us know of your experience and hope you get it sorted as soon as possible. :(
     
  5. jamjon

    jamjon Posting Addict

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    A friend of mine had a similar experience with air arms sorry your having the same troubles
     
  6. Buzz

    Buzz Banned

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    I feel I had a lucky escape in that I was on the verge of buying another 410 for Jenny and retiring my Edgar Brothers model 60 springer...that's obviously off the list now, I'll have to see what else is around.
    We need this sort of experience sharing in order to weed out bad service, suppliers need to know that a good product alone doesn't mean automatic sales. I usually compliment good service, so I feel quite in order to highlight the bad.
     
  7. jamjon

    jamjon Posting Addict

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    Maybe we could have a sticky thread for listing good and bad experiences
     
  8. Buzz

    Buzz Banned

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    ANDYYYYYYY ???
     
  9. chiz

    chiz Engaging Member

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    AA have never appealed to me, hearing this hasn't helped.

    I had a hell of a lot of bother with my X2 when I first bought it, had to go back to Daystate three times. But every time Daystate had it they called me to let me know exactly what was happening with it and when they planned to have it done and sent back to me.

    I'm 100% happy with their customer service.
     
  10. halight

    halight Busy Member

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    Thanks for the info on AA buzz, I always belive that when people have had good costmer service like chiz thay should tell others and when people like ourself have had bad then thay should also tell others.
    I have to say thet even though i dont have the money to buy a new airarms gun even if i did i dont think i would now. Whats the point in parting with all that chash when someting goes wrong with it your not keepd upto date with the progress.
    Shame on Air Arams
     
  11. andyh

    andyh Engaging Member

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    As this forum is based on Free Speech I reckon that's a top shout, come on Andy, Stick one up,:up:
    The only problem I can see with it could that anyone who gets dissed, would they or could they claim libel against the Forum ?
     
  12. jamjon

    jamjon Posting Addict

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    That actually happened on a fishing forum i was on somebody made up a totally rubbish reveiw on a product they didn't even own and the site got threatened with action but as long as we are honest and write about actual experiences that happened and stick to the facts they can't claim libel
     
  13. a1gunner

    a1gunner Pro Poster

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    you cant go making up trash about an item or in this case customer service.
    If AA could prove that buzz was lying (unlikley) then AA could take legal action on the forum.
     
  14. jamjon

    jamjon Posting Addict

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    The manufacturers could take action about things posted in the reveiws section if they wanted to so i don't think having a section listing good and bad service would hurt the forum it would just help make people aware of the good and the bad
     
  15. a1gunner

    a1gunner Pro Poster

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    good reviews are earned anyway, people should be free to rate and critisise companys (if the critisisms are fair)
     
  16. Buzz

    Buzz Banned

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    I've just had an e-mail back from Air Arms....eventually...to say that there is nothing wrong with the gun. It's all my fault..the numpty that I am....as the gun has been over-filled and that is the reason it's down on power.
    All this is load of "ball bags" to use MOO's words, I have never over-filled it, but more to the point it shouldn't be able to be over filled if it's likely to cause this sort of problem anyway. On top of that, Air Arms have charged Euroguns £45 and they expect me to pay them. This is a gun that's less than 5 months old and the warranty doesn't mean a damned thing, as Air Arms can just say it's down to the user and you can't prove otherwise.
     
  17. a1gunner

    a1gunner Pro Poster

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    what so its just down on power?:confused:

    why dont they just tweak it up a bit then:rolleyes:
     
  18. MOO

    MOO Keyboard Hero

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    On the o2 phone site they invite you to review phones from all different makers, I have reviewed a couple of phones, one very good and one not so good, there are lots of poor reviews about phones on there and often people have common problems. I can't think that the phone manufacturers would sue for libel becuse o2 wouldn't invite people to review them. Surely it must be ok to offer a personal opinion on something based of their actual experiences with it
     
  19. a1gunner

    a1gunner Pro Poster

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    Review center is a goodwebsite for reviews on most things fron phones to cars
     
  20. Andy

    Andy Administrative Staff Member Founder

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    They will have adjusted the power and just blaming you, what you should have done buzz is play them at there own game and put security stickers over the bolts. :D
    That way you would soon know the real deal, if they altered the power. :up:
     

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